Case-to-development lifecycle tracking gives support teams 360 degree view of customer-reported bugs and
requests. Update customers on their cases with built-in
- Track development status of customer feature request &
- Tailor release announcements to update customers on their issues
- Development sees all case details to understand customer needs
CA Agile Central Support Manager integrates development management with customer management to drive innovation, collaboration and customer responsiveness for the agile enterprise.
With CA Agile Central Support Manager, support staff working for high-tech product companies and IT departments can easily find or enter customer-reported defects and feature requests into their development team’s
, track their real-time development status and produce customer-tailored email announcements or portal updates showing resolution and availability dates.