CA Agile Central Support Manager

EOL Notice: CA Agile Central Support Manager Integration will no longer be enhanced or fixed and technical support has been discontinued effective September 30, 2017. Existing customers can continue to use the integration, but we encourage investigating other options that will keep your integration up-to-date. Please see our post in the community for more information:

CA Agile Central Support Manager is a management solution for support organizations who use as their customer relationship management system. Key values include:

  • Support teams can quickly escalate and associate customer-reported issues with defects in CA Agile Central
  • When defects are resolved, teams can notify all affected customers by Salesforce email
  • Development teams can see affected customer information in CA Agile Central

Resources and Support

Workflow Diagrams

CA Agile Central Support Manager Workflow

CA Agile Central Support Manager workflow


Need more help? The CA Agile Central Community is your one-stop shop for self-service and support. To submit feedback or cases to CA Agile Central Support, find answers, and collaborate with others, please join us in the CA Agile Central Community.