Salesforce is an on-demand customer

A person or organization, internal or external to the producing organization, who takes financial responsibility for the system. In a large system this may not be the end user. The customer is the ultimate recipient of the developed product and its work items. See also stakeholder.

relationship management (CRM) system service to help companies with global customer communication. Salesforce helps companies maintain lists of cases, problems logged by their customers, manage customer accounts, solutions for customer issues, opportunities details, and giving companies a complete package

A general purpose mechanism for collecting and organizing work products into groups. Package is an available field in CA Agile Central, but it is recommended that tags be used instead.

of customer relationship solutions.

OpsHub Integration Manager (OIM) allows the cross-functional

A team composed of people with varied levels of skills and experience brought together to achieve a shared goal. Agile teams should be cross-functional.

teams using disparate tools like Salesforce and CA Agile Central in application development organizations to effectively communicate and collaborate with each other, thus increasing overall team agility, productivit,y and efficiency.

OIM supports the synchronization of cases, opportunities, and all other objects available from Salesforce to all the possible entities existing in CA Agile Central such as defect

A defect (also called bug or software bug) is an error, flaw, mistake, failure, or fault in a computer program that prevents it from behaving as intended (such as producing an incorrect result).

, user

Represents a login for a person or role within a CA Agile Central subscription that can take on specific access privileges.

story, test case

A set of known behaviors associated with a feature or requirement that define acceptance of work associated with the work item. A test case also captures test results.

, test set

A tool for managing regression testing by allowing a collection of test cases to be run together in a single instance. Available with the CA Agile Central Quality Manager product.

, test case result

A term used in describing the outcome of a test case.

(only write support), and task

A unit of work that, when performed, contributes to the fulfillment and completion of a scheduled user story within the iteration. Tasks allow decomposition of stories into manageable units of work. Team members can take responsibility and ownership for each task, providing estimates and work left to do for completion.

. 

• Supports unidirectional and bidirectional synchronization between Salesforce and CA Agile Central for all supported entities. 
• The synchronization includes the field

  Synonymous with attribute. Fields represent a named property of a work item. A field has a type that defines the entry of its instances, such as drop-down lists, text fields, and boolean.

  data, attachments, comments, and issue-relationship traceability.
• Provides deployment options to fit the needs of business, whether On-Premises or on Customer Cloud. 
• Fully manageable and functional through the web-based administration tool including defining entities for synchronization between Salesforce and CA Agile Central. 
• Maintains history of both systems. If Salesforce or CA Agile Central becomes unavailable, it will reflect all transactions that occurred during that time once the system is operational again. 
• Supports the application of changes to target system in transactions blocks from the source system.
• Provides with templates and ability to define custom mapping between ALM systems to support mapping of fields and linkages.
• Supports number of replication models to support development organization such as master/slave, partitioned ownership, dynamic ownership, peer-to-peer, and custom.
• Proactive conflict management with support for automated conflict resolution.