Zendesk

The CA Agile Central-Zendesk integration, created by OpsHub, supports unidirectional and bidirectional synchronization of defects, tasks, test cases, test sets, user stories, all systems and custom properties including comments, attachments, and traceability with a Zendesk ticket. The solution provides real-time integrations with on-premises and in the cloud deployment options to fit the needs of your business. Other key features include:

  • Fully manageable and functional from the web-based administration tool including defining entity to synchronize between Zendesk and CA Agile Central to workflow management, mapping management, log management, and failure management
  • Built-in support for conflict management with support of automatic conflict detection and resolution
  • Built-in failure and recovery from system crashes or failure with ability to correct data and retry failures
  • Reliable solution for integrating bulk data

Video

Feedback

Need more help? The CA Agile Central Community is your one-stop shop for self-service and support. To submit feedback or cases to CA Agile Central Support, find answers, and collaborate with others, please join us in the CA Agile Central Community.