Tasktop Sync provides bidirectional synchronization between CA Agile Central and ServiceNow, enabling extensive visibility, traceability, and cross-team collaboration. When an incident surfaces in ServiceNow that requires resolution by the Development team using CA Agile Central, Sync automatically creates a defect in CA Agile Central with the information from the incident. As Development makes progress on resolving the issue, updates in CA Agile Central are reflected in ServiceNow, keeping the service desk professionals up-to-date on their customer’s incident.



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